1. Introduction
This Privacy Policy explains how we collect, use, share, and protect information when you visit this website, create an account, or place an order (collectively, the “Site”). By using the Site, you agree to the practices described here.
2. Information We Collect
Information you provide directly: name, email, business/company name, resale certificate (for Wholesale Accounts), shipping and billing address, phone number, and payment details.
Information collected automatically: IP address, browser and device information, pages viewed, referring URLs, and cookies — see our Cookies Policy for detail.
Information from third parties: such as payment confirmation from our payment processor, or delivery status from shipping carriers.
3. How We Use Your Information
- To process and fulfill orders, including shipping, billing, and payment processing
- To create and manage your account, including Wholesale Account applications and approval
- To communicate with you about orders, account activity, and — if you’ve opted in — marketing updates
- To respond to Request a Quote submissions and customer service inquiries
- To detect and prevent fraud, and to maintain the security of the Site
- To improve our Site, catalog, and customer experience
- To comply with legal obligations
4. Legal Basis for Processing
Where applicable law requires it, we process your information on the basis of: performing a contract with you (e.g., fulfilling your order), your consent (e.g., marketing communications you’ve opted into), our legitimate business interests (e.g., fraud prevention, Site improvement), and compliance with legal obligations.
5. Sharing Your Information
We share information only as needed to operate the Site and fulfill orders:
- Payment processors, to securely process transactions
- Shipping carriers, to deliver your order
- Service providers who support our business operations (e.g., email/marketing platforms, if you’ve opted into communications)
- Legal or regulatory authorities, where required by law
We do not sell your personal information. See our Do Not Sell My Personal Information page for more.
6. Data Retention
We retain order and account information as long as needed to fulfill orders, comply with legal and tax obligations, resolve disputes, and support ongoing business needs (such as Wholesale Account records). When no longer needed, information is deleted or anonymized.
7. International Data Transfers
If you access the Site from outside the country where our servers and service providers are located, your information may be transferred to and processed in that country, which may have different data protection laws than your own.
8. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information, subject to legal exceptions (such as order/tax records we’re required to retain)
- Opt out of marketing communications at any time (via the unsubscribe link in any email, or by contacting us)
- Opt out of the sale or sharing of personal information — see our Do Not Sell My Personal Information page
To exercise any of these rights, contact us using the information below. We may need to verify your identity before completing certain requests.
9. Security
We use reasonable technical and organizational measures — including encryption of payment data in transit — to protect your information, though no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
10. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites — review their privacy policies separately.
11. Children’s Privacy
This Site is intended for business use and is not directed at children. We do not knowingly collect information from anyone under the age of 18.
12. Changes to This Policy
We may update this Privacy Policy from time to time; the “last updated” date below will reflect the most recent version. Material changes will be communicated as required by applicable law.
13. Contact Us
Questions about this policy, or want to exercise a privacy right described above? Contact us.
Last updated: [date]. This is a general starting template, not legal advice — have this policy reviewed by an attorney familiar with applicable privacy law (e.g. CCPA, GDPR) for your business before publishing.