Returns
We accept returns on unworn, unwashed blank apparel in its original packaging within 30 days of delivery. To start a return, contact our Customer Service team with your order number and the items you’d like to return — we’ll walk you through the next steps.
What Can’t Be Returned
- Apparel that has been decorated, printed, embroidered, or otherwise altered
- Items that have been worn, washed, or show signs of use
- Close-out, clearance, or final-sale items (marked as such at time of purchase)
Because decoration is generally permanent and irreversible, orders that have already been customized — by you or a third-party decorator — are not eligible for return except in the case of a defect present before decoration. See our Customization Policy for more detail.
Damaged, Defective, or Incorrect Items
If an order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and photos of the issue. We’ll arrange a replacement or full refund at no cost to you — this doesn’t affect your standard 30-day return window for the rest of your order.
Refunds
Once we receive and inspect a return, refunds are issued to your original payment method, typically within 5–10 business days. Wholesale Accounts invoiced on Net-30 terms will instead see the return reflected as a credit or adjusted invoice.
Freight Orders
Returns on freight-shipped orders are arranged directly with your account representative, since return shipping logistics vary by order size and destination.
Questions?
Reach out any time via our Contact Us page or your dedicated account rep if you have a Wholesale Account.